| Best Hosting Company Lists:, 03rd 2008f October, 2008 |
RackMatrix.com
BridgeInternet.com |
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| bigboytoyauction.com, 20th 2008f September, 2008 |
Yes still with IX right now all of the mysql servers are down. And if they didn't do back ups I am kind of screwed as my last back up is on a crashed HD, i can pull it but its a pain. Here is a transcript of the chat
Kirill Skripka: Hello, my name is Kirill. How can I help you today?
you: all of my sites are down again, www.ckonline.net , www.bigboytoyauction.com , and all of the others too.
Kirill Skripka: hold on please, I'll check
Kirill Skripka: our Mysql server is down. Our administrators are fixing it now
Kirill Skripka: it will be available again as fast as possible
Kirill Skripka: we are sorry
you: I dont want to be a pain but stuff like this is happening more often now
you: any particular reason why
you: Just saying that down time has increased since the move, never had an issue with down time until lately. I hope that the issues are resolved.
you: obviously not going to get a response
you: have a good day I will be calling IX on monday |
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| Jason, 19th 2008f September, 2008 |
IXWebHosting were always cheap by shady, but recently their customer service has taken a terrible turn for the worse. They popped me with several TOS violations. The first was for using 30 GB of storage of their "unlimited" storage. They COMPLETELY LIE about their storage promise. The other was a supposed Spam complaint that one of their managers agreed was not a valid complaint, but they are still charging me with a SECOND TOS violation. They told me if I get a THIRD TOS violation they will terminate my account without notice, meaning I will loose all my email, etc. Talking to their support people is like talking to high school PE teachers from Siberia. It's just completely pointless.
AVOID IXWEBHOSTING at all costs!!! They have served their purpose, which is to drive the cost of hosting down, so now go with one of the better competitors. These guys are the worst!
I moved to HostMonster who verified, in understandable, clear English, that I can use all 1.5 TB of their promised storage (I won't use nearly that much, but it's good to know). |
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| Sam, 06th 2008f September, 2008 |
| This hosting Company is very slow, so many problems stay away |
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| elawcase@gmail.com, 03rd 2008f September, 2008 |
| I am not sure why this website places Ixwebhosting rating so high when just about NO ONE is happy with them including myself. I have sent a few logs you can read below. These are real examples. Also their server is down quite often so anyone who can recommend a better hosting company that offers hosting unlimited domain names, pls let me know at elawcase@gmail.com |
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| elawcase@gmail.com, 03rd 2008f September, 2008 |
Zeyad Abed: Sorry but from my side it's ok
you: well, i'll keep monitoring it.. but thank you for your help
you: if possible, if you can try to ask your tech people to monitor it...
you: just a moment ago, the site didn't come up
Zeyad Abed: You are welocme
Zeyad Abed: Is there anything else I can assist you with?
you: that's all, pls just ask the tech people to check the server.. it slowing down again
you: oh it's okay now
you: it's kind of unstable recently
Zeyad Abed: Sorry it's from your connection
you: not my connection, third party monitors
you: i always check third party connections/monitors to make sure it is not my connection
you: if you can pls check alertra.com and check every few minutes.. you'll see how much the server is varying in performance
you: the worst thing a hosting company can do is blame the client's connection or website .. it' just avoids the issue
you: the server now is slowing
Zeyad Abed: Sorry it's ok
you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that
Zeyad Abed: Sorry im a technincal
you: what do you mean?
Zeyad Abed: I mean it's ok from our side
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| elawcase@gmail.com, 03rd 2008f September, 2008 |
you: the server now is slowing
Zeyad Abed: Sorry it's ok
you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that
Zeyad Abed: Sorry im a technincal
you: what do you mean?
Zeyad Abed: I mean it's ok from our side
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| elawcase, 03rd 2008f September, 2008 |
Here is an example of the conversation I had with ixwebshosting when the server was really slow and stalling:
you: i need to check to make sure that the server is performing okay
Zeyad Abed: Hold on please let me check it
you: thanks
Zeyad Abed: You are welcome
you: just let me know here.. waiting..
Zeyad Abed: Ok
you: get the logs yet?
you: or you can also check alertra.com from your end...
Zeyad Abed: Just am inute please
you: ok
Zeyad Abed: alertra.com. 124 IN A 205.162.234.98
Zeyad Abed: ;; Query time: 0 msec
Zeyad Abed: flowers.com.hk. 85513 IN A 98.130.191.57
Zeyad Abed: ;; Query time: 0 msec
you: the time varies i'm checking now again
you: it's not 0 msec
Zeyad Abed: Sorry but from my side it's ok
you: well, i'll keep monitoring it.. but thank you for your help
you: if possible, if you can try to ask your tech people to monitor it...
you: just a moment ago, the site didn't come up
Zeyad Abed: You are welocme
Zeyad Abed: Is there anything else I can assist you with?
you: that's all, pls just ask the tech people to check the server.. it slowing down again
you: oh it's okay now
you: it's kind of unstable recently
Zeyad Abed: Sorry it's from your connection
you: not my connection, third party monitors
you: i always check third party connections/monitors to make sure it is not my connection
you: if you can pls check alertra.com and check every few minutes.. you'll see how much the server is varying in performance
you: the worst thing a hosting company can do is blame the client's connection or website .. it' just avoids the issue
you: the server now is slowing
Zeyad Abed: Sorry it's ok
|
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| Jebac, 30th 2008f August, 2008 |
| CRAP, CRAP, CRAP. Avoid them at ALL cost. I was stupid not to google for review before signing up. |
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| Jim, 30th 2008f August, 2008 |
| Good service until a few weeks ago and since then it can't get much worse. Two of my domains (I have 5) have been moved and the others will soon follow. |
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| Jeff, 18th 2008f August, 2008 |
| I had been a customer of IX Web Hosting for over 4 years. I have watched their service and support deteriorate significantly especially the past year. My web sites were routinely down and IX Web Hosting missed their guaranteed up-time metrics nearly every month. When I complained they would credit my account for an additional month. Finally after my sites were down for 10 consecutive days I decided a change was in order. I moved my sites and canceled my IX Web Hosting account. Rather than getting the money back I was told I would get a fraction of the refund I was owed. The customer service and billing department argued that the credits I received for them missing their stated guarantee were basically worthless from a monetary standpoint and that they continued to incur charges. Not only did I have to endure countless outages and deal with incompetent technical support leading to additional downtime and outages but I would pay for this "privilege" receiving a minimum refund. I've opened a complaint with the Better Business Bureau about their business tactics and I recommend to everyone to say as far away from IX Web Hosting as possible. If you already have an account there I suggest getting out while you can before you find your sites and your money drained. |
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| Useless Uptime, 08th 2008f August, 2008 |
I do not recommend them at all. STAY AWAY.
Their servers are continually down, and suppport is non existant, if you try to resolve things with them |
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| no need for detail, 03rd 2008f August, 2008 |
You've said it all.
Thank God my account is up for renewal in 30 days.
I am looking elsewhere.
CC2k will post its new home when we find one and are sure it will not bring heartache to others.
Bye Bye IX, you had you chances, way too many of them. |
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| chris, 02nd 2008f August, 2008 |
| Yes, it was working for about 10 minutes, i was able to get an order ... then it's down again. The guy who tripped over the cord maybe also spilled coffee over the electrical outlet. God! |
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| bigboytoyauction.com, 02nd 2008f August, 2008 |
| DANG IT !!!! It was working and i start uploading and BAM!! MFR its down again |
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| Chris, 02nd 2008f August, 2008 |
| Haha.. funny. I actually tried to click on Ixwebhosting.com google ads and the site doesn't load. This is how our customers are feeling when they click on our ads. This also isn't good for internet rankings I suppose. My server is down at the moment and i'm just sitting here twittling my thumbs. |
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| kenny, 02nd 2008f August, 2008 |
| Actually I couldnt get on their website but you can call them at 1800 385 0450 or 1 614 534 1961. I dont understand how their who network of servers are down at the same time. Did someone trip over the power cord? Well, i have to say at least they answered my call. This is the 6th time the server was down in the past week. I have three website monitors running at the same time which alert me each time the server is down. This doesn't include server stalling problems. Im starting to regret I am hosting with ixwebhosting. If this continues I will for certain move to another company. |
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| kenny, 02nd 2008f August, 2008 |
Yes, the server is down. I contacted Ixwebhosting just now and they said it will be fixed in 30 minutes. I also used alertra to check ixwebhosting website and they are down as well. Just keep clicking on their google ads so they know how it feels when our websites are down and people click on ours. Here is the logs for Ixwebhosting.com website itself.
Timestamp Location Result Size Time
2008-08-02 01:49:41 EDT Shanghai CHN OK 20.3 16.95
2008-08-02 01:49:41 EDT Chicago USA OK 20.3 17.05
2008-08-02 01:49:41 EDT Hong Kong CHN OK 20.3 16.05
2008-08-02 01:49:41 EDT Oklahoma City USA OK 20.3 14.14
2008-08-02 01:49:41 EDT Orlando USA OK 20.3 13.99
2008-08-02 01:49:41 EDT London GBR OK 20.3 10.63
2008-08-02 01:49:41 EDT Las Vegas USA OK 20.3 9.98
2008-08-02 01:49:41 EDT Sydney AUS OK 20.3 4.84
2008-08-02 01:49:09 EDT Atlanta USA Error N/A 30.58
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| bigboytoyaction.com, 02nd 2008f August, 2008 |
| Dont get me wrong, I have used them for quite a while and never had an issue but all of a sudden its not working. I think its back up now guys try it. This means it was only down for about 5 minutes. |
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| bigboytoyauction.com, 02nd 2008f August, 2008 |
| My server is down to this isnt normal I was in the middle of uploading something. |
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| Kenny, 02nd 2008f August, 2008 |
| The problem I found is that when the server is down with Ixwebhosting they will deny it is down. Even with proof logs of 3rd party monitoring companies such as alertra and internetseers. My server is down right now as well. I need help but cannot find anyone at ixwebhosting. |
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| Chris, 02nd 2008f August, 2008 |
| hello, yes, my server is down with ixwebhosting too. I dont think they know how to run a company. Something is wrong. The server is down more than once a week! I also need suggestions on better servers. This isn't cutting it. |
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| Jack, 02nd 2008f August, 2008 |
| Any good suggestions on servers. Ixwebhosting.com server is down at this moment and I cannot get to contact anyone at the company. |
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| Patrick, 28th 2008f July, 2008 |
| ixwebhosting.com is basically bottom of the barrel hosting. I can't imagine anything worse. Their server went down again Saturday and now my entire wiki website no longer works because of a corrupted database. Do not use this host because you WILL have problems. Lots of them. |
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| Pascal, 28th 2008f July, 2008 |
| I have to admit, IXwebhosting is not that good. My site has been down 4 times in the past year. sometimes it takes 12-24 hours to get things back up and running. The email servers have been slow lately. Right now, my FTP service does not work; I can't login either. I've started looking for another host because reliability is my main concern. |
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| Alex Ho, 28th 2008f July, 2008 |
Ok, GUYS, I'm so pissed with this ixwebhosting sh*t. 2 weeks ago their MySQL server was down and they didn't save a back up for me even they could be able to back up some other databases which made me so pissed coz I have a forum of 12,000 members for 5 years. (Fortunately I got my own back up, but it's 6 months old!) Yes, I called them, chatted live, emailed, ticketed, all sh*t, but all I got was "we are wrking on it". Funny, huh?
They have cheap plans, I agree, the reason I chose them cause they had cheap plans, and I tested their website speed with a tool, and their site speed was light speed. However, after using their hosting for 2 years, now their hosting service turned out too bad now. My sites have been on and off, regardless the daytime or nighttime. Just imagine you staying home on Saturday night and Sunday night coding your site instead of going out watch movies with your cute girlfriend, and suddenly the site&host&ftp... everything shut down at 1am when you are so stuck with the code, that's b*** sh*t huh?
GUYS, PLEASE THINK OVER BEFORE BUYING THIS HOSTING SERVICE: IXWEBHOSTING.COM <= Cheap doesn't mean good!
I'm on my way finding another hosting, hix
Anyway, read over this comment box to see how BAD this hosting service is! I saw about 95% NEGATIVE FEEDBACK! |
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| cashzzz@hotmail.com, 27th 2008f July, 2008 |
| The server is down right now receiving the following error: HTTP/1.1 500 Server Error. The reply from the tech support said they cannot help and we need to send a ticket to the center. All sites are down. It's time to move servers. |
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| kads, 22nd 2008f July, 2008 |
| i am moving webhost. my site is down at the moment, their support doesnt even speak english, my emails dont work. their site doesn't work. + when my site does load, it loads at 2 miles per century. im moving to 5quidhost.co.uk which has awesome reviews. |
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| cashzzz@hotmail.com, 20th 2008f July, 2008 |
| I think we have to throw in the towel soon. We have given ixwebhosting a serious try and in the past 2 months, the web server has been down more than 8-10 times. The email server also had problems as well and does not send out emails. We have also contacted the tech support online, which is good they have this feature, but they never know how to fix the problem. They will ask you to send an email. But they wont fix it until hours up to 5 days. We are looking for better hosting and would like your suggestions. Ixwebhosting is not good enough at this point. Server has too many problems and downtime is serious. |
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| elawcase@gmail.com, 20th 2008f July, 2008 |
| Ixwebhosting.com server ns13, and ns14 is currently down. We have contacted ixwebhosting support and they do not how to fix the problem. The server has been down for 3 days intermittently. The server is down now. |
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| Steve, 19th 2008f July, 2008 |
The uptime is brilliant. My site has only been down twice for about 5 minutes. But I do not recommend this host. The MySQL server I am on has a lot of problems. Some guy I know keylogged me and got into my forums and deleted everything. The backups I uploaded wouldn't work, so I made a support ticket. It took them TWO WEEKS to reply. They said they had a backup from the day before it was hacked. I asked them to restore it. A week later they replied again and said they didn't have the backup. So, I had to completely start my forum over again. Next month I will be moving host, and I asked them to email me a backup of my website. I have been waiting 3 days so far and still no reply from them.
THE SUPPORT SUCKS. Do not host with these guys. It is a waste of money and a waste of time. Plus they have really bad servers. |
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| abimbola, 15th 2008f July, 2008 |
| In the name of almighty God, do not host with ixwebhosting!You will have the greatest regrets in your life. All the websites I have been developing for years disappeared and ixwebhosting said that was due to massive hard storage failure and that the data are irrecoverable.Please,Please,Please do not host with this company as it is not a company but a form of internet dupe! |
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| good by_ix, 12th 2008f July, 2008 |
ix webhosting service
# Stop service ticketing technical support.
# Stop service database.
# Problems are endless.
# Company on the precipice, waiting to fall down.
# I advise you: Make your files and transferred into the computer. |
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| kads, 09th 2008f July, 2008 |
| have opened a ticket for 2 days on ix, and it hasnt been responded to. live chat is also unhelpful. my emails are down and i can't access them. this is the first problem i've had. |
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| cashzzz, 03rd 2008f July, 2008 |
| Okay, it has been now 4-5 days that the email server does not work with ixwebhosting. They keep saying please wait 24 hours and the issue will be resolved. But so far their email webserver is not working or sending emails out. I think I may need to throw in the towel soon. Ixwebhosting does not know how to run their web servers or maintain it. If they do not fix the email server 2 more days, I have to urgently move my server.. anyone with good suggestions of a company who is reliable, know how to maintain the server, doesn't overload the servers, has multi domain hosting for ASP classic pages, and uses HSphere, please let me know. Thank you. cashzzz@hotmail.com |
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| cashzzz, 02nd 2008f July, 2008 |
| I'm quite frustrated because the email server at ixwebhosting is not working properly . Not sending out emails at all. This is the second day and the issue is not resolved yet. Really frustrating. If anyone has suggestions of other hosting that uses hsphere control panel and unlimited domain hosting, pls let me know. cashzzz@hotmail.com |
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| ixhater, 26th 2008f June, 2008 |
| Run for the hills if you are thinking of signing up with ix. The adage, "you get what you pay for" is most appropriate. Unlimited web space? HAH! Suspended my account after it hit 60 GB without any notice. |
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| rh, 22nd 2008f June, 2008 |
| And yes they suspended me once too, after I called tech support, they said I was violating the TOS. I was not as I was trying to get my Wordpress installed. I called them and after I cussed them out on the phone, I had to get really mad until they fixed things. If you use IX you will be sorry. I hate to say that but, I dont want others to experience the grief I have. Yes they are cheap, but you get what you pay for and I would rather pay more and get something reliable and something I can count on. You simply cannot count for IX webhosting for hosting a simple wordpress site. Page cannot display happens all the time. |
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| rh, 22nd 2008f June, 2008 |
| I have had ixwebhosting since 9/2007, I do not recommend them at all. STAY AWAY. You will be sorry if you choose them because, half the time the pages on my simple WORDPRESS blogs do not display. The tech support chat is totally useless. I am in the process of changing hosting companies as I type this. The slow response has been a damage to my reputation. DO NOT USE them, they are total hype. I am glad I didnt rely on them more, I have several domains I am developing. |
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| cariani, 20th 2008f June, 2008 |
DONT EVER HOST WITH THEM!!! This company is a fraudelent Company!
I had "Unlimited Pro" account with them after 6 months (after the number of my visitors growed). THEY DID DIRECTLY AND WIHTOUT ANY WARNINGS SUPSPEND MY ACCOUNT!! If you have more than 50 vistiors a day, IXWEBHOSTING WILL SUSPEND YOU and the most bad thing is- in the beginning, you will read "ACCOUNT SUPSENDED" and they put their own material ADVERTISING WITH SEX-LINKS ON YOUR WEBSITE!!!
DONT BELIVE WHAT THEY SAY!!! DONT BELIVE ON MONEY BACK GUARANTEE- YOU WILL NEVER SEE YOU MONEY AGAIN!!
regards
For more Information contct me at little_ding_at@yahoo.de
dzemaili |
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| George L., 14th 2008f June, 2008 |
| Go to M6.net - the best and cheapest windows hosting in the world - I use it 8 month and very glad!!! |
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| lee, 13th 2008f June, 2008 |
I get the following message each time I report the problem to their livechat:
Sorry, unfortunately I can't resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk - ticket center.
And when I create a ticket, I would get a reply from them that should I get anymore error, please contact our live chat immediately. And when I contact the livechat, they would tell me the problem cannot be resolved by livechat, please create a ticket. Good grief! this fraudulent company should be investigated. |
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| lee, 13th 2008f June, 2008 |
| ixwebhosting.com is the worst hosting company exist. I have a very simple wordpress blog, and almost 90% of the time I cannot get to my web site. Each time I try to access my site, I get the 'error establishing database connection'. When I asked them, they said that such problem is difficult to resolve because it's a shared mysql server, it is possible that other users are abusing their server and it will take them time to find the users who abuse their servers and then they would mark my case as resolved. There tech support is horrible. The livechat is useless and waste of time. I have already send in my request to cancel my account. |
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| GeeJ, 12th 2008f June, 2008 |
Value for money. Great for starting out but they have a few weaknesses...
The email system they use is SLOWWW and un-reliable
You need to resolve (= be patient and wait) your own problems.
Great for a non- critical site with not too much traffic.
For a mission critical site, you will need to fork out more $$$s |
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| cashzzz, 12th 2008f June, 2008 |
Okay, just letting everyone know that the server is down again. This is really way too much. I think it's time to move away from ixwebhosting servers. Not reliable. Timestamp Location Result Size Time
2008-06-12 07:52:00 EDT Sydney AUS Error N/A 30.00
2008-06-12 07:52:00 EDT Hong Kong CHN Error N/A 30.00
2008-06-12 07:52:00 EDT Frankfurt DEU Error N/A 30.02
2008-06-12 07:52:00 EDT London GBR Error N/A 30.01
2008-06-12 07:52:00 EDT Oklahoma City USA Error N/A 30.00
2008-06-12 07:52:00 EDT Las Vegas USA Error N/A 30.00
2008-06-12 07:52:00 EDT Chicago USA Error N/A 30.00
2008-06-12 07:52:00 EDT Shanghai CHN Error N/A 30.15
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| cashzzz, 12th 2008f June, 2008 |
finally the site is running but is slow.
2008-06-12 05:24:00 EDT Hong Kong CHN OK 76.0 4.65
2008-06-12 05:24:00 EDT Sydney AUS OK 76.0 3.62
2008-06-12 05:24:00 EDT Frankfurt DEU OK 76.1 3.20
2008-06-12 05:24:00 EDT London GBR OK 76.1 1.06
2008-06-12 05:24:00 EDT Las Vegas USA OK 76.1 1.36
2008-06-12 05:24:00 EDT Chicago USA OK 76.1 0.66
2008-06-12 05:23:27 EDT Sydney AUS Error N/A 31.47
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| cashzzz, 12th 2008f June, 2008 |
Right now, it is 4:08 Hong Kong time and the server is down again. This is the fourth time and the server is on and off throughout the day. Here is the proof logs. Timestamp Location Result Size Time
2008-06-12 04:06:53 EDT London GBR Error N/A 30.73
2008-06-12 04:06:53 EDT Sydney AUS Error N/A 30.48
2008-06-12 04:06:53 EDT Hong Kong CHN Error N/A 30.50
2008-06-12 04:06:53 EDT Las Vegas USA Error N/A 30.36
2008-06-12 04:06:53 EDT Frankfurt DEU Error N/A 30.26
2008-06-12 04:06:53 EDT Oklahoma City USA Error N/A 30.23
2008-06-12 04:06:53 EDT Chicago USA Error N/A 30.02
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| cashzzz, 10th 2008f June, 2008 |
5 hours later.. look what i got again checking the sites. I'm realizing that their claim that their server is never down is false: Timestamp Location Result Size Time
2008-06-10 17:53:59 EDT Sydney AUS Error N/A 30.96
2008-06-10 17:53:59 EDT Hong Kong CHN Error N/A 30.93
2008-06-10 17:53:59 EDT Las Vegas USA Error N/A 30.70
2008-06-10 17:53:59 EDT Frankfurt DEU Error N/A 30.55
2008-06-10 17:53:59 EDT London GBR Error N/A 30.45
2008-06-10 17:53:59 EDT Atlanta USA Error N/A 30.44
2008-06-10 17:53:59 EDT Chicago USA Error N/A 30.15
2008-06-10 17:53:59 EDT Oklahoma City USA Error N/A 30.16
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| cashzzz, 10th 2008f June, 2008 |
Okay, I am having webserver issues and the tech support at ixwebhosting was not helpful at all. The server was down and i had proof from 3rd party monitors.
Igor Sedov: Hello, my name is Igor, please let me know how can I help you today?
you: hello server is down again
you: it was down already two times in the last 30 minutes
you: www.flowers.com.hk or create88 is the account
you: Timestamp Location Result Size Time 2008-06-10 12:51:04 EDT Atlanta USA Error N/A 30.08
you: hello?
you: the website is also not responding now
you: www.flowers.com.hk
you: Timestamp Location Result Size Time 2008-06-10 12:56:12 EDT Sydney AUS Error N/A 30.49 2008-06-10 12:56:12 EDT Shanghai CHN Error N/A 30.75 2008-06-10 12:56:12 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:56:12 EDT London GBR Error N/A 30.22 2008-06-10 12:56:12 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:56:12 EDT Oklahoma City USA Error N/A 30.11 2008-06-10 12:56:12 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:56:12 EDT Chicago USA Error N/A 30.02 2008-06-10 12:56:12 EDT Hong Kong CHN OK 98.8 27.63
Igor Sedov: Please hold on, let me check
you: Timestamp Location Result Size Time 2008-06-10 12:59:05 EDT Sydney AUS OK 98.8 5.65 2008-06-10 12:58:33 EDT Atlanta USA OK 98.8 30.30
you: it might pull up the site but then stall
Igor Sedov: I see that your site is working
you: it works then stalls
you: it's now on error now
you: please try to click on links or check 3rd party monitors
you: it's not working most of the time
you: Timestamp Location Result Size Time 2008-06-10 12:59:42 EDT Shanghai CHN Error N/A 33.88 2008-06-10 12:59:42 EDT Sydney AUS Error N/A 30.48 2008-06-10 12:59:42 EDT Hong Kong CHN Error N/A 30.51 2008-06-10 12:59:42 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:59:42 EDT London GBR Error N/A 30.21 2008-06-10 12:59:42 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:59:42 EDT Oklahoma City USA Error N/A 30.15 2008-06-10 12:59:42 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:59:42 EDT Chicago USA Error N/A 30.03
Igor Sedov: How can I reproduce your error?
you: you can also check alertra.com and type in flowers.com.hk
you: the server is down for all sites
you: NOT working now
Igor Sedov: I see that your site is working fine and fast. Try to use another browser
you: can you try to click on a few links?
you: i just got a few monitors telling me it is not working
you: what happens it will work for a few seconds then stall
you: its been like this for the past hour
you: this was sent by another 3rd party monitor half hour ago: Time: 06/11/2008 00:19:53 (GMT+08:00) URL: http://www.flowers.com.hk/hongkong.asp Status: FAILED 4 times since 06/11/2008 00:19:52 Reason: Timeout
you: Flowers.hk is now stalling
Igor Sedov: Sorry, unfortunately I can't resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk - ticket center.
you: try to click on a few links
you: i have sent it already
you: can you please contact the tech support and ask what is happening with the server
you: it's stalling now
you: please check
you: www.flowers.hk
you: or www.flowers.com.hk
you: try to click on links
you: stalling now
you: also you can go on www.alertra.com and type in flowers.com.hk
you: you will see the error
Igor Sedov: Please create the ticket and we resolve your issue as soon as possible. Sorry for possible inconvenience
you: i did already
you: try now
you: it's stalling
you: www.alertra.com
you: there is SOMETHING WRONG WITH THE SERVER NOW
you: I NEED TO GET THE SERVER FIXED
you: I HAVE CUSTOMERS WHO HAVE TOLD ME THE SITE IS SLOW
Igor Sedov: Please, create the ticket via your helpdesk. (Log in into your account main page ---> Click on "24/7 Help Center" at the right at the screen)
you: PLEASE FIX IT
you: I HAVE SENT THIS ALREADY
you: THE SERVER IS NOT FIXED
you: CHECK THE SITE AGAIN
you: NOT WORKING!!!!
you: PLEASE
you: IGOR YOU ARE NOT CHECKING THE SITE
you: I NEED YOU TO CHECK
you: THIS IS GETTING FRUSTRATING
you: Here's now three of the customers emails saying the site is not working
Igor Sedov: Sorry for this delay But you need to contact to our administrators via the ticket
you: sure i will also add this to webhosting blogs
you: this is terrible
you: you are not fixing the issue
Igor Sedov: First of all let me express the most sincere apologies for such inconvenience you are encountering at the present moment. Sorry but other department will resolve your issue.
you: i will add this to a blog site. I feel you are not trying to solve the problem
Igor Sedov: Did you create the ticket?
you: 30 minutes ago yes..but still the problem is happening
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| cashzzzathotmail, 08th 2008f June, 2008 |
| I gave ixwebhosting a try. Right now at this moment, the server is down for 3 hours and i am still waiting for someone to fix it. I am told they send an email to their admin but what does that mean? I asked them to contact the tech support but they said they sent an email. I don't know how much longer the server will be down. I will let everyone know when it is fixed. The server down is ns13.ixwebhosting.com and ns14.ixwebhosting.com. |
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| Net Gear, 05th 2008f June, 2008 |
| IXWH has problems on occasion, like all hosting companies, and I'll be the first to say I've been frustrated a few times. But, much of the complaints I've read here are obviously due to user error. I've been with them for over 5 years, and my site has been down once. That was when they recently moved their boxes to Ohio. For the money, they're hard to beat. Put a bunch of salt on the loudest complaints. Especially the one from the idiot ex-employee that had his paycheck screwed-up. That's hilarious. |
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| Brian, 05th 2008f June, 2008 |
| Where was this site before I stupidly signed up with these yuts. What a horrible mistake. Web site goes down every 3-4 days. Yes, they get it up as soon as I complain, but that is not the point. Their servers are OVERLOADED and crash often! |
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| Sorry_no_good, 05th 2008f June, 2008 |
I know, I know, for the price you shouldn't complain. But this service is not that good, even for a basic site.
I signed up and in the first night had major trouble. I use PHP emails on most of my sites, and in all cases the PHP mail server was BAD!! It took nearly 48 hours for some emails and many did not arrive at all. They apparently had this problem for months and still did not have it solved. Their Tech Support ticket system took days to respond and that was not good. Their live chat always resulted in them saying something like, "we cannot help you now, please raise a ticket". Their service center would promise calls from tech support people, and again these would take days to call you.
They offer you free months hosting when you complain, but that does not solve the issue. I cancelled within 4 days of hosting with them and moved to Bluehost. Bluehost has been a good option for me though I know others don't like it, I think it's a great service. |
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| bob smith, 04th 2008f June, 2008 |
I worked for this company. The company that hosts is called IXWEBHOSTING. The callcenter for help is called Ecommerce. Located in Hopkinsville KY. They are a bunch of unprofessional screw ups. They lie to the customers and tell them whatever to get them off the phones. I know because I did it. They are also in with a bunch of Ukrainians. Prolly the Russian Mafia or something. Whole thing is shady. Too many people on the servers.. too much traffic. They won't do crap for you.
They mess up the employees checks and crap.. they are ghetto. |
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| gigapixel, 04th 2008f June, 2008 |
| Mail servers again are taking over 24 hours to process mail in. Don't use them if your rely on prompt email |
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| Jay, 04th 2008f June, 2008 |
The email is down many times per week at a minimum. This has been going on for about 6 months. They finally said it was the server I was on, and could move me,but my mail would be down (delayed) for up to 48 hours due to DNS propagation (routing). I said: why not just replace or fix the server, since it's gotta be affecting others. Copy the info, unplu the bad one and plug in the new one. Downtime of minutes maybe?
That's the reason I left my last host (adaptive.net). After 7 or 8 years, they went to heck too.
If you rely on your email, as we do in our business, don't use IXwebhosting. |
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| p_at_c, 01st 2008f June, 2008 |
| oops it is THIS reating site that gave my hosting company a goo uptime rating - sorry it ws webhotingstuff.com that more realistically dropped them...... |
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| p_at_c, 01st 2008f June, 2008 |
| Well I have read all the recent reviews and realise that one cannot rely on the ratings of these review sites as the posted reviews are very negative and yet the the company under review is at the top of the ratings list - makes one think.........my own hosting company was dropped from this review site owing to 0% uptime over a monitoring period BUT gets a high rating for uptime on another ratings site (sigh)... |
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| flahman, 31st 2008f May, 2008 |
| well, I concur with the other negative reviews, this company is a joke. I have just gotten some emails from some banking corporations threatening to sue because apparently one of my domains has been hacked and a phishing site set up directing customers of certain banks to my domain. My password is a 16 length alpha numeric one and i have not logged into my account in over 4 months, yet someone accessed my domain on 31st may 08 from Canada and uploaded all these malicious files. IXWEB have disabled the page and say they are now investigating me! this is the 4th time inside a year that our domains have been hacked. As a systems admin, im familiar with security and my systems are definitely secured with a minimum of 16 alpha numerical passwords being changed every month, so i find it incredible that our domains are being hacked so often. IXWEB blame scripts im running, well my domain is parked has no scripts other than their own default ones, and yet it was running a phishing site yesterday! Another thing is the Opentransfer mail protocol they use, im finding that im constantly getting blacklisted on our isp's because some prick on ixweb servers has been spamming and everyone gets blacklisted becuase of it. definitely not a host you want to be with if you need your emails to get through or your website to be up next week and not hacked! |
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| IXCoupon, 30th 2008f May, 2008 |
| Visit <a href="http://www.ixcoupon.com">IXCoupon.com</a> to activate exclusive deals and offers for IXWebHosting! |
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| Jon, 30th 2008f May, 2008 |
| Stupid pathetic people probably can't even maintain and write software. Most people expect IX to code their stuff for them, so when they get hacked they say "GEEZ its your fault" When no its not. Its in the terms of service. Additionally, the file storage deal with all you, its in the terms of service. Read before you check the box that you agree, if you dont like it, blow yourself. |
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| Musaddiq, 18th 2008f May, 2008 |
| Thanks everyone for sharing your frustrations with this comp. Almost sign-up with these yooohooos. |
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| maverick, 13th 2008f May, 2008 |
I am trying to find a host. I thought 000webhost had some quite positive reviews, so I checked their paid hosting and the link lead me to ixhosting which has the same negative reviews as my current hostdepartment, anyone can recommend a real good one.
www.globaldialinternational.com |
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| Phil, 09th 2008f May, 2008 |
My website's home page recently got hacked, IX places the blame on a vulnerability in my software. I have a phpBB forum, I'm assuming they mean that. I don't know whether to believe them or not, but I've lost my site's #1 Google ranking for hidden text.
I also once had my site suspended for violating TOS, (file storage), I never got an email notification, they just shut me down.
I have had positive experiences getting live chat help in the past, but overall I have an uneasy feeling about IX and may be switching everything to my !&1 account. |
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| Johnny, 08th 2008f May, 2008 |
Yes, Do not use this company. They will put you in a slow server and it will run like a turtle. Be aware. I am one of their victims.
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| I Hate IX, 05th 2008f May, 2008 |
I was with them all last year and everything was all right. The past 6 months or so have been so frustrating.
- Mysql databases are down at least twice a week.
-Support takes at least 1 day to even get a response.
- Live Chat is funny. They can't even speak English. All they can say is wait for a response on your ticket.
Why I just Canceled My Account with IX:
Recently they asked me to delete some files/folders. I tried to do so, and get access denied. I tell them this and they are suppose to delete them for me. They don't, and instead Suspend my account for violating TOS. I open a ticket and ask them to delete the file/folders. They close the ticket and Unsuspend my account. I figure everything is good right? Wrong. Today They Suspend my account permanently. Are you kidding me? I spent a lot of time today arguing on the phone and it got me no where....FUCK THEM
I Canceled my account today and switched to Hostmonster. Couldn't be happier to be with a superior web host. |
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| vijay, 04th 2008f May, 2008 |
i became customer of this company couple of moths back, after seeing positive reviews and it being in top 10 list of many reviews. But the service is very pathetic, i am already thinking of moving out.
If anyone planning for ixwebhosting, avoid. |
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| curious, 03rd 2008f May, 2008 |
to this website owner:
WHY oh why do you have these webhosting companies listed in high ratings when so many ppl are complaining about them?
This has to do with the crediibility of YOUR company.
Let me check YOU out with BBB and see what they got to say! |
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| Greg, 29th 2008f April, 2008 |
| Yep,, It’s time to go. I have 2 sites with them and have been a customer for close to 5 years. Believe me,, if your serious about a good host provider, IxWebHosting is not the place to be. Terrible support. I think that it’s the current management. It was not always a bad place. I’ve really noticed the difference in the past 8 months. Lot’s of down time. I just lost a site for 18 hours because of server issues. In the past 2 months I’ve been down at least 4 times. Avoid this hosting company. This company is all about the bottom line…. theirs |
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| Huy, 28th 2008f April, 2008 |
quoted from Patrick, 16th 2008f February, 2008
Hey mate, you are my hero! I've got the same problem here, they fucking block my site and said my site violates the Terms of Service :O because it got too much traffic, but what? it's their staffs who set some fucking throttle policy. They treat us like dirt because they only lose 1 out of 100 customers :). FUCK the IX. I'm moving too.
ixwebhosting is nice for home pages and sites that only get a few hits per day. If you have a site that gets any amount of traffic, you WILL have problems.
These are facts:
1) They say unlimited data transfer with the business plus plan. Your data transfer is very limited.
2) The servers are down quite often.
3) Files will get replaced with 0 byte files all over your site for no apparent reason. phpbb forums are almost impossible to maintain because of this.
4) mysql messes up too often.
5) They will "block" your site if you get too much traffic. Even if you are still within the guidelines for the month. You are allowed to get a certain amount per month, but it must be spread out evenly. Any serges and they WILL block your site.
It took a great deal of time to get my site up and going and after a full year with this company I can no longer take it any more. We are moving. |
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| Joe, 14th 2008f April, 2008 |
| has anyone tried to call the Tech Support number 1-270-707-2051 from outside of USA.. it does not work... I get following message "The number you are trying to reach is not in service. please check the number and dial again".. what kind of tech support is this???? one more reason for not hosting your domain. |
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| Sam, 14th 2008f April, 2008 |
| i shifted to them few days ago.. all of a sudden i start receiving SPAM mails... i am changing hosts for sure... lets see how the 30 day money back system works!! DONT HOST with ix |
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| peng, 14th 2008f April, 2008 |
http://www.myxpl.com - personal web interface and online backup...
Following the migration to the new data center, ixwebhosting has improved their service level and they are back to the top of chart. They remain one of the top choices if you need an affordable, yet reliable web host service. Great work guys! |
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| Al, 11th 2008f April, 2008 |
| been an IX customer for about 5 years. Ihost 7 domains with them. I had no problems until 2007. Email became my first issue. Yes I get blocked by Comcast. I never had downtime until the move to the new datacenter. That was totally unacceptable if you ask me but what can I do. I really liked them as a host until then. Now I have two accounts.. with two different versions of cpanel. One has way more features. Email is the biggest pain. Sites have been quick but FTP access has gone down hill. I can no longer complete a transfer without multiple connections. This happens now matter where I am at or what OS and FTP client I use. They are losing me as a customer if they don't straighten up. |
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| Vigor, 09th 2008f April, 2008 |
I can tell only bad thins. I tried to open account twice and they twice refuse me without reaseon. They told there was a problem with my credit card. In the meantime i was paying online with my CC at least 3 times. And all that without explanation and calling.
Why they offer services if you cannot buy them. |
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| brandon, 04th 2008f April, 2008 |
| liar and poooooooooooor support |
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| PeBuege, 03rd 2008f April, 2008 |
Nonsense–IXWEBHOSTING–
My Homepage and Blogs work–with FTP goes I on at empty servers – ZERO – NADA - NICHTS
Stupidity - business plus–that is 1800 - Provider
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| Sammy, 01st 2008f April, 2008 |
| I survived the data center move from KY to OH by opening a new account and transferring my domains a couple of days before. My server was down for just about 12 hour, which was less than expected. Support was helpful and hopeful that the new data center would relieve some current problems. I'll still say that all-in-all, IX is a good hosting company in my experience. |
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| Stupid People, 27th 2008f March, 2008 |
| PEOPLE ARE IGNORANT. THEY SAY OH LOOK $3.95 / mo. MAYBE I'LL SPEND AS LITTLE AS POSSIBLE AND HOST MY MONEY MAKER THERE. SO I CAN SAY "OMG I'M LOSING THOUSANDS AN HOUR BECAUSE MY SITE IS DOWN" "BUT I'M PAYING $4.00 / mo TO MAKE SURE ITS UP. $4.00 WHOLE DOLLARS TO MAKE SURE I HAVE THE BEST SERVICE IN THE WHOLE WIDE WORLD, AND BTW I'M A BIG WHINY BABY!" |
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| Fab, 20th 2008f March, 2008 |
| I opened a lots of tickets since november 2007 because my sistes drop down or becase they're slow to reach worldwide (by host-tacker.com diagnosis). Ixwebhosting Livechat has no operaton available. I've also to wait 2 days before to get ticket updated. Further they do not inform about scheduled downtimes inspite my request. IX goes on apologize to me well I think to move my hosting soon and far away from IX. |
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| Peng, 12th 2008f March, 2008 |
http://www.myxpl.com
I have been with ix since December, and I have had more tickets in 3months than I have had with hostmonsters in a full year. The main problem is that their site is always down. After every week I have to open a ticket = "site is down". Yesterday, when I called the support someone said they were "placing a new fibre" and will have a 3 hrs down time(what?). I asked why customers were not notified and he said he too has just learned of it. This morning another outage. This time, I cannot even access the chat online and their 1 800 support line says - there is another outage with NO ETA. This is just unacceptable. My site provides a personal web interface to users - this is no good service- don't be fooled by ratings. Just read the review here. |
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| Jane, 12th 2008f March, 2008 |
| Have your ever tried to pay more for hosting services?? Just try and you'll see a difference, otherwise it is silly to expect something to exceed all expectations for that scanty price... |
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| slimetoner @ yahoo.com, 11th 2008f March, 2008 |
After much surfing, here's my top 10 shared web hosting. (not in particular order)
hostmonster
bluehost
lunarpages
hostgator
ixwebhosting
startlogic
dreamhost
globat
1and1.com
anHosting
I know you have a different list than those listed above.
One of them caught my attention.
But doubtful... i did more surfing(read more forums comments & more reviews, etc.).
I found out that all of them have this in common...
the CPU LIMIT.
Yes, they offer lots of space & bandwidth.
But here's the catch: you use too much cpu... they suspend your account.
So as you can see, there's no way your going near the bandwidth you paid for. What a bunch of liars!
Well, that's my research, you should do your own.
Help me find a better host.
Tell me:
why you hate about your past web hosting?
who is your web hosting now?
how is your new web hosting is better than your previous one?
your website url? (so i can see how busy your site is.)
- slimetoner @ yahoo.com
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| smittyba, 06th 2008f March, 2008 |
This hosting company is the worst I have ever had to deal with. Their mail serverhas problems EVERY week. Their FTP is slow as shit. They had a hard drive fail and lost all our information (terriable backup procedures!). Our site was down and or slow coming up 50% of the time. Along with these issues their customer service sucks. They dont read your requests properly causing you to sned 3-4 emails/ticketts before they get to resolving the issues. Stay away they are nothing but trouble!
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| IXCoupon, 02nd 2008f March, 2008 |
| Receive $99 dollars cash back when you sign up for webhosting through the top rated web host on the internet, IXWebHosting.com! This is an exclusive online rebate only and is now available as a quick pay rebate via PayPal! Visit http://www.IXCoupon.com today! |
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| Lynn, 29th 2008f February, 2008 |
| Terrible terrible company. They constantly "upgrade" your account which means that they BREAK it. If you have complicated settings in databases or redirects etc., they will disappear next week. |
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| what is up with the terrible service, 29th 2008f February, 2008 |
| I have been with ix for 4 years the last couple months has been awful delayed mail for days lost mail...they don't respond to support tickets for days! I lost a domain because they didn't send me a renewal notice and it was a free domain! I am sick of it |
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| lucy, 26th 2008f February, 2008 |
| I have had constant problems with my email. When I contact tech support I sit on the phone for hours and when I finally get someone they give me a story about spam being the problem. I have been experiencing constant email problems since November of 2007. Do not trust their rating because they are going downhill fast. Run as fast as you can to another company |
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| lauras50, 25th 2008f February, 2008 |
My email started to go down constantly and they actually lose all emails evertime it is down. (Contrary to their saying, don't worry, once it's out of the queue you'll receive all.)
On Friday did instant messaging with tanya in belarus and she kept saying I should change my email address and settings on my computer. I told her even on horde I was not getting any mail for 8 hours and that was not normal (especially no spam!). She had no idea what Horde was or why that meant the problem was not on my computer! Totally unacceptable!
Now it's down again today. I'm switching servers and will be down for a while this weekend, but I said to them it seems crazy that I should be forced to have no email for a couple of days when it was YOUR fault you overleaded the servers. I run two business and can't afford to lose emails all the time. They are terrible and so is the useless support staff. I waiting for ages to instant message or talk to anyone. 25 calls before me on the phone. I used to be okay with them, but now they're just terrible! . |
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| Hope, 21st 2008f February, 2008 |
| I have been with IX Webhosting for about 2 years. I am currently in the process of trying to transfer two of the three domains I have left with them to another Registrar. Currently 4 days and counting waiting for them to send me the unlock authorization code, and 24 hours on the support ticket asking how long it was going to take. Currently sitting in Live Chat, waiting for an operator to show up. 30 minutes so far. |
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| Martin, 20th 2008f February, 2008 |
Oh man, they sure suck. I'm not even going into details... it's just to much writing.
I think it's funny though that, if you look on the right corner of this page, IXWebhosting is rated 4.5 STARS lol. Meanwhile everyone is badmouthing them |
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| Jocuri, 19th 2008f February, 2008 |
They do not accept paypal.
sorry
www.jocjocuri.com |
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| Patrick, 16th 2008f February, 2008 |
ixwebhosting is nice for home pages and sites that only get a few hits per day. If you have a site that gets any amount of traffic, you WILL have problems.
These are facts:
1) They say unlimited data transfer with the business plus plan. Your data transfer is very limited.
2) The servers are down quite often.
3) Files will get replaced with 0 byte files all over your site for no apparent reason. phpbb forums are almost impossible to maintain because of this.
4) mysql messes up too often.
5) They will "block" your site if you get too much traffic. Even if you are still within the guidelines for the month. You are allowed to get a certain amount per month, but it must be spread out evenly. Any serges and they WILL block your site.
It took a great deal of time to get my site up and going and after a full year with this company I can no longer take it any more. We are moving.
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| Sammy, 14th 2008f February, 2008 |
| Just got notice from Fathi Said, CEO of IX that they are moving from Kentucky to Ohio in March and that my websites will be unavailable for 24-48 hours while the servers are moved. How unacceptable is that??? Say goodby to hard earned SE rankings!!! |
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| Aaron, 13th 2008f February, 2008 |
My sites have been hosted since 2005 without many problems until this year. Since Jan 15th, my hosting has suffered repeated downtimes, at least a couple times a week lasting at least 3 hours per. back on Jan 16th, I received this assurance:
"Our system administration department has fixed this issue for you. We want to assure you though that we will never let this happen again as we have taken certain measures already to prevent this kind of accidents from happening in future."
In a month, eight more outages, at least 30 hous of downtime. I have requested migration to a reliable server. We shall see if they actually do anything. |
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| willams mark, 11th 2008f February, 2008 |
| snsbank.com |
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| willams mark, 11th 2008f February, 2008 |
| snsbank.com |
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| Pastor Steven, 07th 2008f February, 2008 |
I resonate with so many of the other reviews, especially in a couple of areas.
First off, your html and shtml files are sometimes replaced by blank files with no coding at all. This is especially problematic when you are running bbs boards and such. There's nothing like losing a few days of posts at any given time. You have to make sure to manually back up everything yourself a couple times every day.
I have had situations where numerous html files were replaced with black files at exactly the same time. The techs have never been able to restore them. Some of the techs have had the audacity to suggest that I somehow miraculously make this tragedy happen! (Yeah, right... I sabotaged my own site, magically making numerous files blank at the same instant, just to have something to complain about.)
Additionally, the techs like to pretend that your problem has never happened before, that you have a totally unique and unheard-of problem! Yet you read over and over in the reviews that similar problems happen to numeorus clients. This kind of dishonesty among the hired help can only be accomplished thruough training to respond this way.
To make things more frustrating, many of the techs can't even speak English well. Make sure you can speak Russian if you want to use their tech service.
Finally, like some other reviewers, I also marvel at how this company is listed in some top ten lists at web host rating sites and such. When you actually find the REAL review sites (like this one), the negative reviews far outweight the positive. The only logical conclusion is that some of the rating sites must receive some benefit in recommending the companies they do. Such a conflict of interests in highly unethical, to say the least.
Do yourself a favor and steer clear of this company. I am switching companies and will be taking IX up on their guarantee of a pro-rated refund. I will post a review to let you know how that turns out, as I see others have had some problems with getting that guaranteed refund. |
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| Sammy, 01st 2008f February, 2008 |
| As I said, IX is at least satisfactory and I have experience with more than a few. Per earlier remark, IX has always responded to my support issues, sometimes sooner than later. They have been honest and taken the blame when they had a problem. Obviously they are having growing pains but management seems to be trying to improve. |
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| Takako, 31st 2008f January, 2008 |
I have been with IX for 3years now, and I must say, service has just gone downhill. They have a live-chat support system right?
well 3 years ago you can go onto live chat and they would always get onto resolving the matter themselves.
2 years ago, you get onto live chat and whatever problems you have, they simply ask you to lodge a ticket. It seemed live chat was useless I got so frustrated at one stage, I told them that NO I am not going to lodge a ticket, you are live support, so support and deal with it, and they did. So the have the ability to handle the issue, but just couldn't handle the numbers ~
Last year livechat became a 'leave a message and we'll get back to you" system. In which I filled in details twice and no-one got back to me at all, and I just had to go lodge a proper ticket~
I don't know if IX is growing at a rate where they can't handle it, or what~ But speeds have definately slowed down over the years, I have issues with it's uptime, and it isnt as stable as it used to be~
My account is up for renewal in February, and I have already bought hosting elsewhere~
GoodBye IXwebhosting~ |
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| shakov, 31st 2008f January, 2008 |
Interesting discussion about security and support at IX webhosting:
http://kuscsik.blogspot.com/2008/01/ix-webhosting-default-backdoor.html
Definitely, the customer support is poor. |
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| Sammy, 30th 2008f January, 2008 |
| Wrote earlier, find IX satisfactory. However, they do seem to have some serious email issues. My email tests show that some email never gets delivered. Comcast rejects email sent from my IX accounts. This is not good. |
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| Kaye, 26th 2008f January, 2008 |
| I have been hosting with IX now for almost two years and I have not had any problems. As one writer said it seems like the same person is writing under other screen names. Kudos to Ixwebhosting. Value for money! |
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| Jimi, 23rd 2008f January, 2008 |
I purchased the expert plan a few months ago now i think they changed what comes with it. I could have swore it came with MySQL and EasyApps? Anyone else have this problem?!
www.jamesmichaelsolutions.com
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| Sam, 05th 2008f January, 2008 |
| I've been with IX for over a year and have to rate them as at least satisfactory. I have 8 real estate domains, which are monitored and updated daily. I've used several other hosting companies over the years and IX is better by way of up-time, domain mangement tools, and tech support. Sure,they're squirrely sometimes but I just keep the pressure on and they ultimately come arround. My biggest complaint is the bandwidth/website response time, which is about 4-5 times more than competitors (ping). I may have to move my websites if I can't get better speed. |
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| Sam, 02nd 2008f January, 2008 |
| Best shared hosting what i see |
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| David, 01st 2008f January, 2008 |
| I had trouble accessing my site at least twice a week with IX. The SPAM was a terrible problem. I canceled my account 6 months into the 24 months I had paid for. They refunded less than 25% of my money claiming that that their terms required that because I canceled, even for poor service, I now must pay for set-up fees and domain name registration that are FREE when you sign up. Horrible, rude, employees. MANY complaints to the BBB. |
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| Joe, 18th 2007f December, 2007 |
| I have had multiple accounts at IxWebhosting for close to 2 years. The service HAD been quite good. Then, in December 2007, My site started "being firewalled" about 4 times a day. I was told numerous tales but I think the upshot is that the new management is getting rid of any high traffic customers by giving terrible service. I bought a plan with 1500Gbytes of traffic per month. And my clients were using just 72GB at the 3 week point when my trouble started. Now they tell me that "too many people are accessing my site at once". It is interesting that my traffic has not gone up much. The big change appears to be in IxWebhosting's management. In any event, I cannot recommend IXW for the reasons stated above. |
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| Dave Stee;e, 06th 2007f December, 2007 |
Between IX and startlogic (both of which I have hosted my site on) -they both are horrific.
The techsupport is awful. I have now gone nearly 40 hours with NO reposonse to my tech issue.
I provide audio for clients. So, my clients log into my site to download files around 10 to 80 meg. IXWebhosting will only let my clients connect at a MAX of about 34Kb/sec.... My complaints to fix the issue have gone unanswered.
The tech support tickets have not been answered, calling the 800 number for support lead me to people who could not resolve my problem. When i was told they would have to escalate it to a senior tech, I asked to speak with such a person... I was told... and I qoute, no kidding... "They do not talk to customers." Holy cow... are you serious?!
Why in the earth would you host on this site?
I have moved to Sectorlink.com and have had all of my tech questions answered within 20 minutes. Coniststanly. once, it was no more than 3 minutes.
Stay AWAY from IX - one more note... the second I signed up with them... my inbox was FLOODED with spam.. It was crazy.
DO NOT BELIEVE THE REVIEWS FOR IX. THE ARE A LIE AND VERY MISLEADING!!! LOOK AND SEARCH FOR THE REVIEWS! OVERWHELMINGLY BAD!!! |
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| Andrew, 20th 2007f November, 2007 |
| I've hosted with ixwebhosting for about a year and a half and was fairly pleased until recently, when in order to maintain quality serving speeds I had to increase my payments substantially. Even more troublesome was the fact that larger servers, such as comcast.net, began adding my IP to their email blacklist due to characteristics of spam. Repeated and extended conversations with IX support resulted in my mail accounts being moved to a different server, with the same problems recurring only a couple months later. I'm sick of these roadbumps; obviously the nondedicated IPs IX uses are also being utilized by spammers and mass marketing sites, thereby tainting my emails as such due to the shared IP. I'm done with IX, I've moved to a different, more reliable host. |
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| John H., 16th 2007f November, 2007 |
I've had them as a hosting service for about 2.5 years. Until recently I've had no major problems. Over the past month and a half, my websites (all personal) have gone down daily.
Every support call to them is met with a response (usually several hours later) saying they're sorry for the inconvenience and that the server is operational.
I'm starting my switch to a new service today. What a pain!
I wouldn't recommend them anymore. |
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| Thom Grandy, 11th 2007f November, 2007 |
Very big Problems with www.ixwebhosting.com Is really a
fraud Company- they will supsend your account every seccond day
and always some other reasons!!!
DONT EVER HOST WITH IXBEHOSTING - DONT WASTE YOUR TIME
AND DONT LOOSE YOUR MONEY - NEVER AGAIN !!!!!!!! |
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| CARIANI, 11th 2007f November, 2007 |
| www.ixwebhosting.com is very bad company - fraud !!! |
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| Ralph, 10th 2007f November, 2007 |
Hello,
Everyone seems to have the same problems with them.
They said my site was getting to much traffic so they suspended it. I am looking at my site now and it is going down every 5 minutes and coming back up.
Wow what a bad experience. I moved to http://yourhostgator.com
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| Dzemaili Safet, 08th 2007f November, 2007 |
DONT EVER HOST WITH THEM!!! This company is a fraudelent Company!
I had "Unlimited Pro" account with them after 6 months (after the number of my visitors growed). THEY DID DIRECTLY AND WIHTOUT ANY WARNINGS SUPSPEND MY ACCOUNT!! If you have more than 500 vistiors a day, IXWEBHOSTING WILL SUSPEND YOU and the most bad thing is- in the beginning, you will read "ACCOUNT SUPSENDED" and they put their own material ADVERTISING WITH SEX-LINKS ON YOUR WEBSITE!!!
DONT BELIVE WHAT THEY SAY!!! DONT BELIVE ON MONEY BACK GUARANTEE- YOU WILL NEVER SEE YOU MONEY AGAIN!!
regards
For more Information contct me at little_ding_at@yahoo.de
dzemaili |
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| Vettman, 06th 2007f November, 2007 |
| I wish I had found this website before transfering our website over to ixwebhosting. I thought they had a good reputation and they have only hosted our website for 10 days, 4 days of that has been down time. It took over nine hours to just get a response from their tech team. I just paid another host to host our website for I found out the hard way that I can not rely on ixwebhosting service. I don't like to write anything bad about anyone but the truth is the truth and being a business man of over 25 years, I can't afford for our website to be down for hours or for days. |
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| PB, 02nd 2007f November, 2007 |
I signed up with ixwebhosting and had downtime every single day. When I submitted a request to cancel, I got a phone call and was informed that the downtime was due to DOS attacks. I was assured that this was under investigation and the situation would improve; it didn't.
I decided to go ahead and cancel the account and made necessary DNS changes prior to submitting the cancellation request. Approximately 12 hours later I found that the DNS changes I had made were no longer in place, and e-mails were being rejected.
Bad support here, too... |
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| Patrick, 02nd 2007f November, 2007 |
DO NOT host with IX!!! I have been with them 2 months, and have had problems with intermittent downtime of the site and not being able to FTP, and slow tech support response. But the KICKER happened recently - my 500Gb plan is not as they advertise! My site content just inched over 52GB, when they shut it down saying it was too much space usage! It's just an unfortunate effect of a shared hosting environment, they said in an email. So their advertising is a LIE!
Also, they will not tolarate a site (NON ADULT) with ANY nudity on it at all, even tasteful. Be forewardned, I wish I knew these things before b/c I have wasted many hours uploading to their server and must now change to another server. |
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| Elmo Ademi, 02nd 2007f November, 2007 |
Dear Visitors!
As the number of the visitors at www.albasong.com, tetova.com, aktuale.com reached over 20.000, decided our webhosing company called www.ixwebhosting.com to suspend our website. We had a "Unlimited Pro" Account, but IXWEBHOSTING does not care about this. "Unlimited" means for www.webhosting.com, the number of the visitors shuld not get higher than 100 visitors a day!!
They did this without inform us, or warn us. They just supsended us and did linked our website to their "default error-page" wich
contains SEX-LINKS and SPAMER-LINKS!!
Our Advice to everyone: DONT HOST WITH www.ixwebhosting.com company! YOU WILL LOOSE YOUR MONEY!!
We are working at moment to transfer our files to a serious webhosting company! This will take about 2-3 days.
Thanky you
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| lcresident, 21st 2007f October, 2007 |
I have been with ixwebhosting for 3 years now. We use our site very extensively. Email DNS is forwarded to our exchange server so I've had no experience with that service for this account. I think they are great! I as well try to solve or troubleshoot a problem, if there is one, before I contact them. No 1+ hours on the phone to reach tech support and they are very helpful.
I have moved my personal account to them which I am using their email and have no problems to date. I use my email very heavily and am very happy with them.
I have a client that I will be moving to ixwebhosting very shortly because I like their plans and service.
NO PROBLEMS HERE! LOVE THEM! |
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| Disaster!, 17th 2007f October, 2007 |
| Technical support reps do not what they are doing. If you the live chat feature and they mostly use canned responses and it's seems they are in a hurry to get rid of you. They treat you like a fool!! After insistance as they know what the issue, they ask to fill out a submit a ticket. I submitted a ticket and 20 hours later I got an email that issue was solved. It was not. What a disaster! |
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| Blaine Greenman, 16th 2007f October, 2007 |
I have been using ixwebhosting for over a year. Did'nt have any issues until 3 months ago. Now email is down most days, and technical response is extremely poor. Here's an example;
This is an entry CREATED BY OUR SYSTEM. It includes all the information given by you when creating this ticket in your Control Panel.
Your answers to our questions:
1. You have problem: Receiving
2. Do you use Web Mail (Horde)?: no
3. Have you experienced unexpected error on attempt to send message (such as connection refused, terminated, session expired etc.)?: no
4. Are you received Non-Delivery Report (Delivery fault notification or similar)?: no
Details given by you:
Maill Forwarders NOT WORKING AGAIN!
Tested user@aptsrus.com and 5 others, none working. This is happening every week.
Business Impact: CRITICAL!!!!!!!!
Next Day >>
Over 18 hours, No email. What's up?
Next Day >>
Response: Dear Mr. Greenman,
Thank you for the word to support.
To investigate and fix the issue of that kind we need to know the domain name in question, a mail account, the exact error message and full Internet headers of the missing mails.
Should you have any further questions, feel free to contact us at anytime, we are available 24/7.
Sincerely yours, Lucy Grebenyuk,
Technical Support Dpt.
>>>>> What the hell? Is user@domain.com not enought inofrmation. Save yourself the aggravation, find a better host. I will be gone ASAP for this host.
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| Ericoceane, 06th 2007f October, 2007 |
Hello, ixwebhosting had been hacked Saturday September 29 2007. Since this date we are waiting for they make backups of our websites. You can look at the result and you can understand if "IXWEBHOSTING.COM" is a good web hosting or not! www.royalthaikingdom.com , www.flashselling.com ....
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| WebBot, 03rd 2007f October, 2007 |
I have been using IX for 4 or 5 years. I've had the Business 8 IP plan and the PRO plan with 16 IP's. I never had an issue but I try to solve problems myself. The few times I sent a ticket it was frustrating because it was a wait.
I love IX because it is easy to use. The cost is just right and I've never noticed a server going down. Once they sent me an email apologizing for a downtime. I had no idea what they were talking about.
Most of the complaints here sound like a few people posting under many screen names.
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| Dylan, 25th 2007f September, 2007 |
They are the worst.
THE WORST!
Stay away. |
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| Sydney, 05th 2007f September, 2007 |
| I had the same problem regarding ASP.NET. I went to FindMyHosting.com and researched hosting companies there that provide .NET 2.0. I went with 3Essentials (www.3essentials.com). That was 1 month ago and haven't had any problems since. |
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| Chuck, 26th 2007f August, 2007 |
I actually called them and asked questions about service (my fault for believing them). Nice technology and control, but that is where it ends.
For windows they still run asp.net 1.1. I had asked the salesperson on the phone (who honestly had no clue about anything related to hosting). I was told they ran asp.net 2.0. I mean who is running 1.1 anymore.
Anyways after a weekend of setting up the sites I find out to my amazement I cannot use them due to the asp.net 1.1.
I ASK FOR A REFUND FROM SUPPORT (warning they do have chat support, but it is overseas)m, and this is where the run around starts. YOU CANNOT SIMPLY ASK FOR A REFUND. They request numerous emails etc..... and once that is complete they want to call you to discuss the refund.
Stay away if you want a company that you can trust. Stay away if you want to support companies that outsource overseas. |
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| Jon, 13th 2007f August, 2007 |
we took the business plus package with this company and the first 5 months were fine. Then we started hosting multiple sites under our account and then the problems started, the server was down at least once a month, we had blocked emails coming as opentransfer was being blocked and therefore we couldnt contact our customers and were losing not only customers, but business, money and professional image.
their support is not helpful! I didnt realise their support was outsourced to eastern europe but always wondered why i was getting very strange named staff replying!
and to top it all off, this morning i get a call from a customer to tell me that my site is down and all my other customer sites are down, they have all been hacked and the data deleted!
i have lost everything, to restore from backups will take a while but the security issue has not been addressed and so far i have been waiting 6 hours for their support team to give me some response to why it was possible to hack all my accounts.
I have 6 months left with this company and if i can manage to stay afloat until then, i will most definitely not be renewing!
STAY AWAY, they cannot guarantee your site is secure, will stay up (even though they say 99.99% uptime, bollocks!) and your email addresses will quite often get bounced, blacklisted or simply refuse to work.
not good for business domains, for personal domains or blogs, possibly...
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| Chris, 01st 2007f August, 2007 |
| Horrible. Absolutely horrible. I have been with them 1 week, and am already moving. Tech support is outsourced to the Ukraine. they don't speak english well and are horribly trained. They know next to nothing. All of our roaming employee email accounts (accessed through 3G phones) can not send outbound email with IX. IX blocks their email because IX uses the "spamcop database" to block users IP addresses. somehow Spamcop is triggered by mobile 3G Ip accounts, or the IP addresses are dynamic so you just get a bad IP address and are screwed. Poof - and your email is blocked. Over 1 week later, IX support has abandoned restoring our outbound email. They just say "dispute the listing in Spamcop". IX is horribly diruptive to a small business, and their support doesn't care less. |
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| DJ Allyn, 08th 2007f July, 2007 |
You get what you are paying for with ANY of these shared web hosting plans.
Too many accounts are crammed on each server, some accounts running IRC and other bad scripts that will drag down everything else on that node.
IX Webhosting has a datacenter in Kentucky, but it isn't THEIR datacenter. The support staff is in Dubai.
Do yourself a favor and go to Spry.com They are located just outside of Seattle, you can call them on the phone and talk to their technical staff. They also own domaintools.com.
You can get shared hosting from them or you can do the smart thing and go with a Virtual Private Server (VPS) acccount where you don't have to share with 750 other accounts on the same server node.
If they are down for more than one day in any given month, you can get the next month free.
I have been with Spry since February, and they did have one day where the server failed and they had to restore a backup that took almost 24 hours. I got the next TWO months free.
Other than that one time, my server has not gone down.
Spry.com. Check them out. |
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| Bryan Thompson, 07th 2007f July, 2007 |
In 3 years of hosting with IX Webhosting I am done.
This is the 3rd time our server went down, each time was for more than 96 hours.
They lie and basically do not know when it will return, then when it does it is an old restoration.
Stay away.
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| Mario Martinez, 05th 2007f July, 2007 |
| I dont like it, my mysql server is to damn slow, support team is good, but dosent help anyway the tell you that the problem is your configuration or PC, they said you get what you paid for, |
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| Disappointed, 28th 2007f June, 2007 |
I left this company in disgust recently after being with them for 18 months. The first 12 months presented few problems. But over the last 6 months, judging from both by own experiences and various comments on PC and IT forums, the company's server infrastructure seems to seriously creaking under the load of too many websites and too few resources to host them.
Firstly, they oversell, a problem now widespread in the industry. Ultra cheap rates with promises of ridiculously excessive bandwidth and storage allowances certainly wins over customers in the extremely competitive bottom-end of the hosting market. But this highly questionable sales model is based on the assumption that nearly all users will only consume a fraction of the data they pay for and generally not put any stress on bandwidth, CPU and memory resources.
But wait...there's a very big catch. By IX crowding each server machine with too many customer accounts all it takes to cause a problem is for a handful of those customers to start getting some serious web traffic on their sites (they are only using the generous bandwidth they are legally entitled to, mind you). Once that happens the rest of the sites hosted on that machine can be affected with any number of different technical glitches and problems. And that might include you.
Secondly, you may come to know what a brain seizure is really like after you've experienced the comical and incredibly maddening world of IX Web Hosting Customer Support. You see with IX being the ultra cheapskates that they are, the live chat operators and email helpdesk staff are actually based in Eastern Europe and the Indian subcontinent. The staff's command of English is adequate at best, indecipherable at worst. Couple this language barrier with technical incompetence and flat out lying on occasions and you can only imagine what it's like for the poor schmuck who just wants his website and email to run good. I witnessed deceit, half-truths, and a constant contradicting of their own statements. Not to mention frequent blaming of the customer, such as blaming your ISP when its technically impossible that your ISP could in any way be involved with a particular problem.
IX Web Hosting? Beware all ye who enter here.
So how to do you spot a reputable web host? I would suggest you look for a slightly higher price and far smaller (and realistic) data allowances. Chances are you will be dealing with a company that does take its customers seriously and does not operate a seriously overloaded data centre that's the consequence of all this ultra cheap hosting madness.
Good luck.
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| Eric M, 23rd 2007f June, 2007 |
You will lose emails, won't be able to send to some domains, and you will be flagged as a smapper for others. I have 12 years experience with 18 providers. These are on the bottom of my list. Unfortunately, I prepaid for a year!
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| Randey, 23rd 2007f June, 2007 |
| I've used IXwebhosting for 3 years now and it is my sixth hosting service in 10 years. It is the best I've experienced. Their tech support response time has slipped a little over the years but I've had 100% resolution of issues in the worst maybe 20 hours later. I've never seen any of my three sites down for a second. They have even resolved tech issues for me by changing my faulty code HTML code. I have nothing but admiration for them. A superb value |
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| Timo, 14th 2007f June, 2007 |
| I come from Germany and my English is not so good, so I can't find words to describe how they are bad, I am really chocked, I have there 12 websites in 3 different accounts and 10 of them are not working , in 2 websites , I didn't find the content , they said to me that they were hacked !! and if I ask about something in the chat, they say the server are working fine , and it's not their problem, they have a bad chat support, the people of the Chat come from India and Russia and they can't help, they waiste your time only , I am chatting with them the whole day and no answer, beware of this company !!!!!!!!!!! |
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| Richard, 05th 2007f June, 2007 |
I have been with IX for nearly 12 months initially I was disappointed as the MYSQL server was slow or down. When I complained I was told it was a fault at my end. I wrote an email explaining that on site had dropped over 3,000 visitors and that I was very disappointed. Since that email IX have been so helpful. They respond to my email within the hour, they tell me what the problem is and if they feel I should be moved because of the activity on the server is slowing my site they move me to a restricted server.
I have used what have been advertised as the top hosting companies and received no service at all. I moved to a dedicated server with Hostway and they could not even get the server working in over six months, could not get the email working and refused to stick to their contract and refund the monthly fee and when the account was closed still took money from my credit card, I lost over £7,000 with Hostway so am very pleased with IX, the service and fees. |
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| ULtrameert, 30th 2007f May, 2007 |
But then again, they are the cheapest I know so I guess we shouldn't complain. You get what you pay for.
For big sites with a lot of visitors, I would suggest to take another hosting company. For small sites (small load on SQL database as well) Ixwebhosting will do. |
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| ULtrameert, 30th 2007f May, 2007 |
| Cheap host, support average, but MAJOR connection problems. My sites are down for small periods during the day (more than 10 times, mostly a few minutes before they come back). SQL databases are having continuous problems. Speed is (from belgium) extremely low compared to other hostings I have. I'm switching all my sites and keep IXwebhosting for crap sites and mass mailing. |
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| moisty70, 30th 2007f May, 2007 |
It would be nice if the tell the users when their websites will be down, or at least show a landing page saying website down for maintenance.
SHIT!!! I am loosing money!!! |
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| moisty70, 30th 2007f May, 2007 |
Again, my website is down
Also the main ixwebhosting homepage |
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| Chris P, 20th 2007f May, 2007 |
| Same problems -- IX email is routed through opentransfer.com, which is notorious for allowing spammers to mass email. As a result, all email (incoming and outgoing) shuts down multiple times throughout the day, if spam activity peaks. There is also the risk of your address being blacklisted worldwide as a result, just for using IX and opentransfer mail routers. Website delivery is also slow. I had transferred a number of commercial websites to IX, and now am moving them away just as quickly as I can. These guys are going to put me out of business. |
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| Prasad Narayan, 15th 2007f May, 2007 |
Id say email www.deepbluehosting.com for help on it.
They seem to be fairly good. They gave me a special deal on a plan, and they run premium servers |
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| Fernando, 11th 2007f May, 2007 |
| hello. I'm looking for a hosting company for my erotic website. My website has 5000 unique visitor per day. In my website there are amateus pics and videos for download (.wmv). I think the monthly bandwith will be enough (in theory at least). So, don't you really recomend this company for me? Is it really so horrible? Thanks! |
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| Chris Hunt, 10th 2007f May, 2007 |
| They use exactly the same setup as the more expensive host excellence, both are infact owned by one parent company. At first I was not happy with the uptime with either company, however in the last year that has improved. The support is almost useless unless you phone them directly. Basically its not frills hosting, you get what they say you get which is fine for my needs. |
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| Tim, 03rd 2007f May, 2007 |
| iv been work ixwebhosting for over 1 year, and over all there not a bad hosting company if YOU ONLY WANT WHAT YOU SEE IN THE CONTROL PANEL, if you wish anything else that requires speaking with their tech support there HORRIBLE, there staff cant even speak proper english, and which have no network/internet knowledge. i personaly think they read everything from custom how-to's. I think im going to go to another hosting comany anyways. i just signed up with them so i could have my sites working until i finished the design of my network. now that i want to transfer my domains to me, they have no clue |
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| Jason, 30th 2007f April, 2007 |
FAX# for these clowns at IXWEBHOSTING anyone?
I have a nicely written complaint I need to fax to them
Jason
psychesound@yahoo.com |
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| Chadwick, 29th 2007f April, 2007 |
Where do I start with this outfit..?
I have been with ixwebhsoting for only two months and experienced nothing but problems.
Sites are slow to load or just don't load at all.
The Live Chat support is poor with two standard replies to any problem - either they can't see a problem or it's you.
The ticket system is also poor, with responses taking over 24 hours.
Several times now I have reported issues via Live Chat, been told there is no problem, raised a ticket and then recieved an answer saying they have fixed it. But they never tell you what the problem was or what they did to solve it.
There have been two occasions when hey offered to move me to a more reliable server. How many unreliable servers do they have?
You get what you pay for and with ixwebhosting low priced plans means low service.
I will be changing to a new provider.
My recommendation - stay away. The money you save through buying a plan from ixwebhosting you will spend several times over trying to resolve constant problems. |
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| David, 05th 2007f April, 2007 |
4 months and no problems "so far so good" very fast access and great support.I guess thats why they are rated #1 in the top 10 webhosting company's
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| James, 03rd 2007f April, 2007 |
It was all right at the begining of last year, near the end of 2006 it started to fail and now it is the worst. Every day there is outages or so slow it won't load at all for normally loaded in 1 or 2 seconds
We are looking for some reliable host now. |
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| Gee, 19th 2007f March, 2007 |
Disgusted.
This company shut down my site several times in the space of a few weeks, then told me to upgrade if I wanted the problem fixed.
I upgraded and one week later they shut down the site again.
I have now moved all my sites and domains over to another hosting company and will never return to these monkeys.
If you value your web site, stay away from these people. |
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| William, 18th 2007f March, 2007 |
Most of the negative review are spot on, particularly email issues, tech support (phone or Ticket). Server is very slow or is down often. Emails don't get sent or are returned as undeliverable (error 500), drafts don't get saved nor sent emails get saved is the sent folder, etc.
www.seascapeinsurance.com |
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| Jamison, 17th 2007f March, 2007 |
Fdb writes exactly like the folks at IXwebhosting. Fdb is probably someone that works for them.
When we first began using IX (3 years ago) IX webhosting worked fine, but that didn't last long. Our sites are down at least twice a day and the SQL and MySQL servers are down 10 or more times a day. Occasionally we have a day or so of zero problems. IX's customer service is the worst there is. They are based in India (even though they will say they are not) and they never ever admit the problem is with IX. The email service is down several times a day and if you send more than 25 emails per session they will block you as a spammer.
It's true that it is hard to beat IX's price for the features that you get, but if the site is down as often as it is the value of their service is reduced significantly.
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| Pendelton, 16th 2007f March, 2007 |
We are an internet retail service with several sites. We have been a customer of IX for over 2 years and are NOT on one of their cheap packages. Their service like their support staff's English is getting worse and worse. The IX servers are down for maintenance at least a few times every week normally for 3 to 6 hours. Their servers will also be down at least one time per week or two due to technical problems or non scheduled updates.
A power supply upgrade took down our sites recently for over 12 hours.
E-mail fails almost every day.
If an AOL customer marks ANY of your e-mails as spam (in our case confirmation of the customers order) then IX will immediately disable all of your e-mails without informing you or consulting with you. It will take you several days to get this re-enabled after you have spent hours trying to work out why your e-mails suddenly stopped working in the first place. Obviously if you really are sending spam then you will probably not get re-enabled at all as you would expect.
Support will always tell you that a problem with the servers will be resolved within 20-30 minutes. This will not be the case and normally your site will be offline for hours.
This hosting service has got worse and worse over the past year. They really don't care at all about their customers. Support will drive you mad running you around and round in circles. Your e-mail WILL stop working on a regular basis and your websites will be offline on a regular basis.
Save yourself a lot of stress even if it means spening a little more money and look for a reliable provider.
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| boobah, 14th 2007f March, 2007 |
this is a trascript of a conversaiton i had with their support
Ulhas Achary: Hello! welcome to our live chat service.
Ulhas Achary: How may i assist you?
you: my site is down
you: my site is down A G A I N
you: www.mysite.co.uk
you: and your site was down as well
you: what is going on?
Ulhas Achary: I sincerely apologize on behalf of all our support team for all these recent service outages caused to you. We can assure you that our administrators started recovery works once they learned about the incident and all the first emergency measures were taken in order to get the service back as soon as it is humanly possible. We totally agree that this is unacceptable case and it is really inadmissible in terms of service and our guarantees.
you: so? if its unacceptable and inadmisable wha tis going to happen with it?
you: is there some sort of compensation offered ?
Ulhas Achary: All the necessary measures were taken in order to avoid the similar occurances and we have got a very needful experience in this matter. Now we kindly ask you to wait for at least 1 hour and then recheck the service because the recovery process in this very case is gradual and cannot be speeded up from our side to my deepest regret. We promise that all additional inconveniences with any other services will be reduced to a minimum and you will enjoy the nice and stable performance very soon. Thanks for your efforts and cooperation in this matter.
you: this is happening more and more, and coupled with a low performing MYSQL server, i fear i might have made a mistake trasferring to ixwebhosting, if this will happen again, i will be seeking to leave ixwebhosting and get my reminder contract cancelled and refunded ( almost 2 years)
Ulhas Achary: ok
as you can see - canned responses and no real information |
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| Eddy, 14th 2007f March, 2007 |
IX main site down and my site down or incredibly slow.
Have had over 2 hours downtime last 3 months in a row. They did refund 1 month but its like getting blood from a stone plus its only a month extra free not a month refunded.
I work in a company responsible for datacentre's all over the UK. Some very very big and while sometimes downtime cannot be avoided as every company finds out consisten downtime and performance problems should be resolved and are poor managment.
From what i can tell IX used to be good but went foul - new managment trying to cut costs? maybe but please stay clear.
the People have taken there time to post these warnings will represent a larger proportion of dissatisified customers.
Steer clear |
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| boohbah, 14th 2007f March, 2007 |
| they are down again, i wonder if its another power failure. this is getting redicuolous |
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| belinda, 09th 2007f March, 2007 |
| Ive been with ixhosting since the start of the year and they seem to be DOWN MOST of the time. My website is hardly ever up... |
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| Pradeep, 05th 2007f March, 2007 |
| I think Ix web has outsourced their customer support to some non english speaking nation who do not understand english, and paying the amount to purchase the top ranking, the customer support is horrible, if they do not understand what is being asked what is the use of 24*7. |
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| TechnoDreamer, 25th 2007f February, 2007 |
Seems reliable, but not very good speed.
And they don't have PHP5, don't have users with priveleges to create databases (so I must create it manually) and don't have access to SpamAssasing settings. It is also have very ugly control panel :-( |
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| Rich, 20th 2007f February, 2007 |
Directed towards EVM.
What, I never said, "So you’re saying the rest of us are useless?". If you believe the answer to your question is true, then you must not be an analytical thinker. If one is not an analytical thinker then he/she will not write effective/effiecient code. |
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| EVM, 20th 2007f February, 2007 |
| Oh and BTW.. I just moved my websites to GODADDY and everything is perfect! Explain that |
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| EVM, 20th 2007f February, 2007 |
Directed to Rich, 08th of February, 2007
QUOTE:"My opinion, they all run quickly. But I am good programmer:) Seriously, the people complaining about s |
